FAQ / Shopping Guide
Below are the questions we hear most often, before and after ordering.
If anything else is on your mind, please don’t hesitate to reach out.
Payment
Q｜Which payment methods can I use?
We use NewebPay for secure checkout, supporting credit cards, ATM transfers, convenience-store payment codes and more. Simply choose your preferred method at checkout.
Q｜When is my order created if I pay by ATM or convenience-store code?
These methods issue a payment account/code first. Once your payment clears, the order is created automatically and a confirmation email is sent. If payment isn't completed before the deadline, the transaction is cancelled and no order is created.
Q｜Is my payment information safe?
All transactions are encrypted and handled by NewebPay. Sunrise Tea never accesses or stores your credit card details, so you can check out with confidence.
Shipping & Pickup
Q｜What shipping options are available?
We offer convenience-store pickup and home delivery. Convenience-store pickup is NT$60 and home delivery is NT$120 — choose at checkout.
Q｜How soon will my order ship?
Once payment is complete, we ship within 1–3 business days. Convenience-store pickup and home delivery usually arrive in about 2–4 business days (excluding holidays).
Q｜Do you ship overseas?
We currently deliver within Taiwan and its outlying islands. For overseas orders, please reach out via email or Instagram first — we'll quote and arrange shipping based on your region.
Returns & Refunds
Q｜Can I return or exchange an item?
Under Taiwan's Consumer Protection Act, you have a 7-day cooling-off period after receiving your order (a review period, not a trial period). As tea is a food product, opened items cannot be returned for hygiene and quality reasons; unopened items may be returned within the period by contacting us. If your item arrives flawed or incorrect, please contact us within 7 days of receiving it and we'll take care of it as quickly as possible.
Our Tea & Tea Bags
Q｜Do your pyramid tea bags use whole leaves or tea dust?
Whole high-mountain leaves. Many tea bags on the market are filled with dust and broken fannings; we seal whole leaves into a roomy pyramid bag so they have space to unfurl — brewing up as full and fragrant as loose leaf, with the same sweet, lingering finish. It's also why each bag re-steeps 2–3 times.
Q｜Where is the tea grown? Is it traceable?
All of it comes from our own gardens in Lishan (2,000–2,200 m) and Alishan (1,400–1,600 m) — grown, hand-picked and roasted in-house. Sunrise Tea carries the Ministry of Agriculture's origin-traceability barcode, so the source can be verified.
Storing Tea
Q｜How should I store high-mountain tea?
Unopened, keep it in a cool, dry place away from direct sunlight, moisture and strong smells — tea absorbs odours, so don't store it next to spices or coffee. Once opened, press the air out, reseal it, and enjoy within 3 months, while the flavour is at its fullest.
Orders & More
Q｜How do I check my order?
After registering or signing in, you can view your order status and details under Account → Orders.
Q｜Do you offer corporate or bulk orders?
Yes. From 10 sets we offer 10% off and up, with tax invoices, delivery to multiple addresses, and gift cards printed with your company name. See our Corporate Gifting page for volume pricing, or email service@sunrise-tea.com.